Frequently Asked Questions (FAQ)

Here are some common questions about ordering from KLOK (ক্লক). If you need further help, please contact our support team.

1) Where do you deliver?

We currently deliver orders within Bangladesh only. International shipping is not available at this time.

2) How long does delivery take?

Estimated delivery time:

• Inside Dhaka: 1–3 working days
• Outside Dhaka: 3–5 working days

Delivery timelines may vary due to holidays, weather, or courier delays.

3) What are the shipping charges?

• Inside Dhaka: ৳80
• Outside Dhaka: ৳150

Orders above ৳2,700 qualify for free delivery (automatically applied at checkout).

4) What payment methods do you accept?

We accept secure payments through trusted payment gateways. Available options may include:

• Cards (Visa / MasterCard / American Express)
• bKash
• Nagad
• Rocket
• Cash on Delivery (if available for your location)

5) How can I track my order?

Once your order is dispatched, you will receive tracking details via SMS or you may receive a confirmation call from our team or the assigned courier partner.

6) Can I return or exchange a product?

Yes. Return or replacement requests can be made within 7 days of delivery if the product is:

• Damaged during delivery
• Defective (manufacturing issue)
• Incorrect item received

The product must be unused and returned with original packaging, tags, and accessories (if any), along with proof of purchase.

7) How long does a refund take?

After we receive and inspect the returned item, approved refunds are processed within 5–7 working days to the original payment method.

8) What should I do if I receive a damaged or wrong item?

Please notify us within 48 hours of delivery with your order number and photos/videos of the issue. After verification, we will arrange a replacement at no additional shipping cost (subject to availability).

9) Do you have a physical store or showroom?

KLOK operates as an online-based business and currently does not maintain a physical retail showroom.

10) How can I contact customer support?

Business Hours: Saturday–Thursday: 10:00 AM – 8:00 PM
Friday: Closed (Online orders are accepted)

Hotline: 09644-196520
Phone / WhatsApp: +8801343490560
Email: klokbd.help@gmail.com

Business Information

Business Name: KLOK (ক্লক)
Trade License No: TRAD/DNCC/016345/2025

Office Address:
9/2/4, North Pirerbagh, Mirpur
Dhaka-1216, Bangladesh