Privacy Policy

KLOK (ক্লক) is committed to protecting the privacy of our customers and website visitors. This policy explains what information we collect, why we collect it, and how it is handled when you browse or shop at https://klokbd.com.

Information We Receive

When you place an order or contact us, we may ask for certain details such as your name, mobile number, email address, and delivery location. Order-related and transaction details are also recorded for processing purposes.

Payments made on our website are securely processed through trusted gateways like SSLCommerz, bKash, or Nagad. We do not store your card or mobile banking credentials.

Like most websites, we automatically collect basic technical information such as IP address, browser type, and device data to improve performance and security.

How Your Information Is Used

• To confirm and deliver your order
• To provide customer support
• To send important order-related updates
• To improve website functionality and user experience
• To prevent fraud and comply with legal requirements

We only send promotional messages if you choose to receive them.

Information Sharing

Your personal information is never sold or traded. However, we may share limited data with service providers such as delivery partners or payment processors strictly for order fulfillment.

Security Measures

We take reasonable technical and administrative steps to safeguard your information. All payment transactions are encrypted and handled by secure third-party processors.

Cookies

Our website uses cookies to enhance browsing experience and analyze traffic. You may disable cookies in your browser settings, although certain features of the website may not function properly without them.

Data Retention

Customer information is retained only for as long as necessary to complete transactions, provide support, and meet legal obligations. After that period, data is securely removed or anonymized.

Your Choices

You may request access, correction, or deletion of your personal information by contacting us directly.

Company Information

KLOK (ক্লক) operates as an online-based business serving customers across Bangladesh. We do not maintain a physical retail store.

Office Address:
9/2/4, Alhamdulillah Villa
North Pirerbagh, Mirpur
Dhaka-1216, Bangladesh

Hotline: 09644-196520
Call / WhatsApp: +8801343490560
Email: support@klokbd.com

Last revised: February 2026